Privacy Policy

Marlene's work rests on discretion, and so does this website. We collect only what you choose to share, we use it only to serve you, and we never sell it.

Who we are

In this policy, "we" and "us" mean Marlene MacDonald, Private Office Advisor, and her brokerage, Engel & Völkers Calgary: Winter Real Estate Inc., license partner of Engel & Völkers Canada Inc., independently owned and operated, at 3534 Garrison Gate SW, Calgary, AB T2T 6N1.

We follow Alberta's Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA). Our emails follow Canada's Anti-Spam Legislation (CASL).

What we collect

We collect only the personal information you decide to give us, and only what we need:

• Marlene's Calgary Letter. Your email address, the page where you subscribed, and when you subscribed and confirmed.
• A consultation request. Your name, your email address, your phone number if you add it, the subject and your message.
• Writing to Marlene directly, by email, phone or WhatsApp: whatever you choose to tell her.

Like every website, ours also receives technical information from your browser, such as your IP address, the type of browser and the pages you open. Our hosting provider keeps it briefly to run and secure the site. We use it only to protect the forms from automated abuse, never to identify you. We also count visits with Umami, which uses no cookies and never identifies you, to learn how many people come by and which pages they read.

How we use it

• To send you Marlene's Calgary Letter, once you have confirmed that you want it.
• To answer your request and arrange the conversation you asked for.
• To keep a record of your consent and of our correspondence, as the law requires.
• To keep the website and its forms safe from spam.

We never sell, rent or trade your personal information, and we won't use it for anything else without asking you first.

Your consent

When you subscribe or send a request, you consent to the use described here. The letter uses double opt-in: you join the list only after you confirm, with the link in the email we send you. You can withdraw your consent at any time.

Who helps us

A few trusted providers run the website and its forms for us. They use your information only to provide their service:

• Vercel hosts the website.
• Resend delivers our emails, including the letter and its confirmation.
• Google keeps the record of subscriptions and requests, in Google Sheets.
• Umami counts visits to the website, without cookies.
• Tá Online Agência, the studio that built the website, manages these services on our behalf.

Vercel, Resend, Google and Umami store information in the United States, where it may be accessible to authorities under the laws of that country. You can ask us how these providers handle your information, and Marlene will answer your questions personally.

Within Engel & Völkers Calgary, we share information only when it's needed to serve you or to meet our obligations as real estate professionals in Alberta. We disclose it to others only when the law requires.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as long as the law requires, and then we delete it securely.

If you unsubscribe from the letter, we keep a short record of your email address and the date you left, so that we never write to you by mistake, together with the proof of your original consent.

How we protect it

The website uses encrypted connections, and access to the records is limited to the people who need them to serve you. The confirmation link in our emails never shows your email address in readable form.

No system on the internet is perfectly secure, but we take real care with what you share with us.

Your choices

• Unsubscribe from the letter at any time, with the link at the end of every letter, or by writing to us.
• Ask to see the personal information we hold about you, and ask us to correct it.
• Withdraw your consent to any other use, subject to legal or contractual limits.

We will answer within 30 days. If you're not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner of Alberta.

Cookies

This website uses no advertising or tracking cookies, and our visit count works without them. During your visit, your browser keeps one small note so that the opening animation plays only once. It holds no personal information and disappears when you close the tab.

Other websites

This website links to other places, such as Engel & Völkers, WhatsApp and the share buttons of the Journal. Their privacy practices are their own, so please read their policies too.

Changes to this policy

If this policy changes, we will publish the new version on this page, with the date at the top.

Contact

For any question, request or concern about your personal information, write to Marlene at marlene.macdonald@engelvoelkers.com or call her at +1 403 923 7355.

By mail: Marlene MacDonald, Engel & Völkers Calgary, 3534 Garrison Gate SW, Calgary, AB T2T 6N1.